A 12-Month Written Warranty on Every Repair
Peace of mind with every repair. We provide a full one-year guarantee on all waterproofing works, stated in writing on your quotation before you commit and issued as a signed document when the job is done.
What your warranty document states
- The exact scope of work covered
- The completion date and expiry date
- What is covered, and what is excluded
- How to make a claim and who to contact
- Your job reference for future visits
- A signature — ours, not a template disclaimer
A guarantee you can actually hold
Almost every waterproofing contractor in Singapore will tell you their work is guaranteed. Far fewer will put the length, the scope and the exclusions on paper before you pay them. That gap is where most unhappy repair stories begin — the leak returns four months later, and the guarantee turns out to have been a sentence spoken in a stairwell.
We state the warranty on the quotation, so you can read it while you are still deciding, and we issue a signed warranty document on completion. Twelve months, the treated area, workmanship included. If the area we sealed leaks again inside that period, we come back and re-do it. You do not pay for the inspection, the labour or the materials.
It also changes how we quote. When a contractor carries the risk of returning for free, there is no incentive to sell you the cheapest patch that gets through the next fortnight. It is the simplest alignment of interests we know of — and the reason we would rather turn down a job than promise a no-hacking fix we know will not hold.
What the warranty covers
- Re-leakage in the specific area we treated
- Workmanship defects in the applied system
- Failure of the membrane, sealant or injection we installed
- Return visits, labour and materials for rectification
- Inspection of the reported fault at no charge
What it does not cover
- A new leak from a different source or a different area
- Damage caused by structural movement or third-party renovation works
- Leaks originating in a neighbouring unit we were not engaged to treat
- Areas you asked us to patch against our written recommendation
- Deliberate damage, or alterations made to the treated surface afterwards
Every exclusion that applies to your job is written on the quotation before you sign it. We do not introduce conditions after the fact.
The same 12 months, whatever we fix
The warranty is not reserved for the big jobs. A single crack injection carries the same written cover as a full roof membrane.
Bathroom & Toilet Waterproofing
12-month written warranty
Water Leak Detection & Repair
12-month written warranty
Ceiling Leak Repair
12-month written warranty
HDB Ceiling Leak Solutions
12-month written warranty
No-Hacking PU Injection
12-month written warranty
PU Grouting & Crack Injection
12-month written warranty
Balcony & Planter Box Waterproofing
12-month written warranty
Roof & Flat Roof Waterproofing
12-month written warranty
External Wall Waterproofing
12-month written warranty
Basement & Car Park Waterproofing
12-month written warranty
Floor & Wall Tile Re-Grouting
12-month written warranty
How to make a claim
No claims portal, no forms, no third-party administrator. You message the same number you called the first time.
- 1
Send a photo
WhatsApp us the affected area with your job reference or address.
- 2
We inspect
Usually within one to two working days, at no charge to you.
- 3
We confirm scope
If it is the area we treated, it is covered — we say so on the spot.
- 4
We rectify
Rescheduled quickly and completed at no cost to you.
- 5
Cover continues
The remainder of your original 12 months stays in force.
Warranty FAQs
What the guarantee means in practice, including the parts most contractors would rather not spell out.
See what customers say afterwards
A warranty is only as good as the company standing behind it. Our reviews are from people who have lived with the repair.
What exactly does the 12-month warranty cover?
It covers the waterproofing work we carried out. If the area we treated leaks again within twelve months of completion, we return and re-do it at no cost to you — no re-inspection fee, no callout charge and no argument about whose fault it is.
Do I get it in writing?
Yes. The warranty terms are stated on your quotation before you commit, and you receive a signed warranty document on completion with the scope, the date and the expiry. A verbal 'don't worry, we guarantee it' is worth nothing when the contractor stops answering the phone.
What is not covered?
New damage from a different source — a fresh crack elsewhere, a burst pipe, renovation works by another trade, or a leak originating in a neighbouring unit we were not engaged to treat. We also cannot warrant an area you asked us to patch against our recommendation. Any such exclusion is written on your quotation before you sign, never introduced afterwards.
Is 12 months long enough to be meaningful?
For waterproofing in Singapore, yes. Our climate stress-tests a repair quickly: a full year covers both monsoon seasons, months of daily bathroom use and the thermal cycling that opens up a weak seal. A repair that survives twelve months here has been genuinely tested.
How do I make a claim?
Message or call us with a photo and your job reference. We arrange an inspection, usually within a day or two, and if the fault is within scope we schedule the rectification. There is no claims form and no third-party administrator.
Do you offer longer warranties on larger works?
For full system installations — a complete roof membrane or a full bathroom re-do — extended cover is often available depending on the materials specified, as some manufacturers back their own products for longer. Ask at quotation stage and we will set out exactly what is on offer.
Get a quote with the warranty stated upfront
Free on-site assessment, an honest recommendation and a written quotation that tells you exactly what is covered before you spend anything.